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    What items are returnable?

    • Within 30 days of receipt of your shipment
    • In original condition
    • Unwashed and Unworn
    • In the original packaging

     

    What items are non-refundable?

    • Free gifts or promotional items

     

    Are there any charges for return?

    • There is no charges for return
    • Original shipping charges is non-refundable
    • You are responsible for return shipping charges

     

    How do I return?

    • Enter your order number and email address in the fields above and click Start a Return
    • Follow the screen instructions and select the items you want to return
    • You will get a confirmation email with shipping guidelines

     

    How soon will I get my refund?

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

     

    Return Instructions

    1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.

    2. Go to local post office, or another courier, to ship the package. Return address for the package:

    3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.

    4. You will receive a email as soon as we received your items, and when refund is approved.

    Puff Puff Paws
    18653 Ventura Blvd.
    # 319 , Tarzana, California, 91356, US